tadig2011

Salesforce, Oracle, ECOM, NetSuite, SQL, SOQL, Visual Source Safe, VSCode, Jenkins, Visual Force, Jira, REST, SOAP, Zuora, Java, Octane, SOSL, SFDX, JavaScript, APEX, CSS, Data Loader, Jitterbit, Informatica, Workbench, Salesforce CLI, SQL Server, LWC, HTML, MSSQL, Git, GitHub Salesforce: Service Cloud, Marketing Cloud, Sales Cloud CPQ: (Steelbrick) Salesforce CPQ Marketing Cloud: Marketo, Pardot, Eloqua Digital Transaction Management: DocuSign, Conga Business Data Services: Demand Tools , D&B Hoovers, D&B Optimizer, D&B Connect Billing and Accounting Software: SAP, NetSuite, Oracle ERP Designed, developed and lead Salesforce team in implementing and Maintenance of SalesForce.com and integrated with other applications as below in Webroot • Designed and rolled out the Salesforce Implementation from migrating from NetSuite. o Implementing Email to Case o Worked on Web to Lead and Web to Case o Worked on Eloqua to SFDC integration. o Worked on SFDC to Oracle integration Worked on SFDC to Outlook integration. o Migrated data from NetSuite to Salesforce. o Worked on SFDC to iSell, SFDC to Data.com integration. o Built Order Entry and booking processes by integrating with ECOM and Oracle with APEX triggers and classes, APIs, and Outbound messages. • Designed, developed, and implemented Sales Cloud Salesforce New Org and CPQ Tool Steel Brick Implementing o Product and Pricing Setup o Product Rules. o Price Rules o APEX coding for various processes for different Billing Models. o Implemented below processes with APEX triggers and classes. o Quote To Cash. o Order Booking. o Contract Process. o Renewal Processes o Volume and Tier Discounts and Pricing o Advanced Approvals • Enhanced Sales Cloud and Service cloud - Improved by enhancing the quoting and contracting and provision processes by implementing enhancements to Triggers, validations and flows to help Sales and finance Teams. o Gathered business requirements and prepared technical design docs/TSOs. o Implemented Sales Order Entry, Process and Order booking process flows for New, Renewal and Upsell Types of Sales. o Designed, developed Territory Management using REST APIs for Renewal Territory and Inside Sales Territory on Account o Automatic Renewal Order creation. o Credit and Discount Approvals o Contract generation with Subscriptions o Upsell/Amend Process o Developed Reports and Dashboards. o Responsible for the platform's scalability and reliability. o Enhanced Sales Order Processing, Lead to Cash, Quote to Cash, Order booking, Renewal and Upsell processes with APEX Triggers and Classes. o Designed and implement a process to notify Ecommerce system when Accounts merge within Salesforce with triggers and outbound messages o Developed and Implemented Address validation on account to implement Avalara instead of Vertex using REST APIs o Performed level 3 support by debugging and resolving critical production issues. o Lead Team, training, mentor developers, administrators, Business Analysts and Product owners by being responsible to implement the best practices for SFDC platform and best designs for software development. o Implementing Salesforce solutions that adhere to platform best practices. • Enhanced Marketing Cloud by implementing below with APEX triggers and classes o Designed and Integrated Salesforce with Marketo and Implemented. o Designed, developed and Implemented Community with AURA technologies. o Enhanced Marketing Cloud with APEX Coding for the below processes. o Lead management, contact management. o Lead To Contact Processes, Contact Management. o OEM Community – Implemented OEM Community Portal for OEM team to help Marketing Webroot products. o Designed and developed Lightning Web Components for Lead Process o Campaign Management.  Set the First Campaign on Oppty which the lead/contact is associated to Campaign.  Automatic creation of Campaign members based on Type and Sub Type of Campaign. • Merged 3 Salesforce instances Webroot and Carbonite into OpenText Salesforce by merging the processes, data, products, systems, and Integrations. o By Enhancing Quote to Cash process with Dynamic Product Selection and dynamic auto pricing. o Implemented Product Price Lookups o Implemented Opportunity splits to calculate commissions for Sales Ops teams with APEX triggers o Update Opportunity line items with License information from ECOM and Netsuite. o Designed and developed Lightning Web components on Opportunity for Submission to Business Ops. o Enhancing CPQ Product Configurator to sell Microfocus Products. o Developed Lightning Web components for Usage Schedules. o Implemented Partner Discounting for New and Renewal Opportunities with Price Rules and APEX triggers o Maintained Security by managing Roles, Profiles, sharing Rules, field level security and performing Audits o Enhancing Marketing system with Partner Management, Data Management, and accuracy by implementing D&B Connect. o Enhancing Service cloud by implementing Auto Case creation and management with Flows and APEX triggers.

 Worked on implementing and maintenance and support of SalesForce.com and related applications. o Gathered requirements from business users, analyzed and prepared design documents to implement Salesforce.com o Customized and personalized Sales force. com to fit environment's specific needs. o Maintained and developed custom objects to build new application functionality and tabs in the Sales force. com. o Analyzed and maintaining Return Authorization Process. This process is used for the exchange of Receivers. o Created Page layouts, work flows. o Perform migrations to productions o Performed coding in APEX o Created new user accounts and configured Sales force. com to fit security needs at the user and organization levels. o Conducted meetings with other teams to track the resolution. o Generated different kind of reports/ dashboards using Sales force. Com o Also maintains the Inventory Management system in Salesforce.com which interfaces with Oracle ERP to update the inventory. o Performed Data migration and updates through the App Exchange Data Loader in Sales force. com o Trained staff and executives. o Automated Inventory Management procedures and processes with workflow rules and approval processes. o Analyzed the Sales Order Import process by communicating with Business o Created custom objects o Create and maintain Custom Apex triggers o Created training manuals to aid in the development o Responsible for any configuration changes, enhancement requests o Implemented solutions by creating roles, groups and profiles o Analyzed and prepared designed documents for the Ship Update process o Configured by using formulas and validation rules o Designed and working on Receive functionality in Salesforce.com o Performed user training o Performed system support for Salesforce.com and other applications o Did troubleshoot and resolved issues/tickets o Perform user administration o Perform User acceptance testing o Troubleshoot the production issues in Salesforce.com and the integrated systems and find solutions.  As a Team Lead upgraded and Implemented Siebel CRM from Siebel 7.5 to Siebel 8.0.0.9 via versions 8.0.0.3 and 8.0.0.5

Analyzed and worked on migration from Clarify CRM to Salesforce. o Conducted meetings for the functional and technical design documents with business. o Worked on enhancements on Accounts, Service Contracts and Cases and validation of the data o Implemented the workflows o Created roles and profiles as needed o Responsible for any configuration changes, enhancement requests o Responsible for all mass data loads and pre-deployment testing o Maintained and developed custom objects

Played key role in the analysis, design and implementing Siebel CRM suite of applications and interfaces with other applications Worked on interfaces to Siebel.  Worked on Service Requests routing, auto Reject and auto forward with Business Rules  Worked on SAP Master data load programs from SAP systems to store equipment status and prompt users in Siebel for inactive systems.  Worked on Siebel Questra Interface to automate Service Request creation via Machine-2-Machine when an alert occurs.  Wrote and modified Stored Procedures in SQL Server 2005 for dispatch queue maintenance and modified Web Services to record Customer SLA and enhanced Response Time Calculations

Worked in maintaining Clarify CRM and migrated it to use Siebel CRM Implemented the Sales Order Entry and Processing System, Logistics and Work Force Management System.. o Worked on Quote/Sales order to analyze the Order fallout and resolve it. o Worked on Quote/Sales order to fix problems in conjunction with Order Validation and Order Processing. o Prepared documentation for Sales personal. o Communicated with downstream systems and after analysis and identified the cause o Mentored and trained users. o Conducted meetings with other teams as needed.  Developed Sales Order Entry System (TOES) and worked on projects for Sales Order and support the products.  Worked on the Newtonian Siebel mapper as new products have been added.  Designed and developed the DT Install and DT Change project where the existing product/services are recorded into the Order Entry System.  Worked on XML to interface W6 from Clarify for scheduling and unscheduling service requests.  Customized the system for Siebel Call Center, Siebel Sales for generating opportunities, quotes, Service requests, Accounts, Sites and Contacts and integrating those to Clarify application  Wrote batch files, triggers and stored procedures for BSD project, where designed and developed a single process to set the Bill Start Date for both ONTAP and non-tap products at Level 3.  Worked on calling LMS interface for location number for offnet sites during Order Submit process. Called LMS interface using XML for validating address and npa_nxx.  Designed and Developed Mass Change/Disconnect project to issue multiple Change or Disconnect service orders on a customer order.  Worked on Logistics integrations, to create a Part Request in Logistics when a BOM is submitted in Inventory system.  Analyzed and designed to create Action Items at service order level.  Modified the Sales Order Submit process to take OM path if the Transport product has an offnet tail.  Analyzed and designed work flow how and when the last task should be closed for various products.  General bug fixes in Sales for various products, Transport products, (3)Cross roads, Colocation , Cross Connect etc., products.  Designed and developed Inventory counting system Cycle Count.  Worked on Logistics for maintaining order and replenishment and fulfill of inventory.  Worked on Ticketing Services for Service Request creation and work flow management.